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GuildUSA

GuildUSA video library

Appliance repair software videos.
See GuildUSA at work.

Watch GuildUSA software demos and real appliance repair ride-alongs. See calls, jobs, parts, and return visits with Mark and Jacob.

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Start with a complimentary account. See plans for automation features.

Browse software demos and appliance repair field videos

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17:26
The full job

From first call to return install

Watch Mark take a sample job through the whole app.

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1:40
Set your hours

Build the week you want to work

Set daily windows and each tech’s schedule.

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11:24
Parts and return visits

Find the part. Book the return.

Move from a part name to a repair quote and a booked return.

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2:14
Quick tour

Appliance Repair Office Automation Tour

See the GuildUSA job flow in just over two minutes. Calls, tech prep, invoices, parts, and return visits work together.

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13:44
Office to field

Create and Dispatch Appliance Repair Jobs

Create a job, assign a tech, and see the field view. GuildUSA builds the estimate, loads the tech prep, and sends the notices.

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2:53
Tech prep

Appliance Manuals and Job Records

Open a booked job and find the customer, model, symptoms, service history, manuals, and parts diagrams together in GuildUSA.

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2:00
Phone answering

AI Phone Answering for Appliance Repair

Watch GuildUSA answer a call, collect the appliance problem, and send a booking link while the owner stays focused on the job.

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9:53
Calls and follow-up

Appliance Repair CRM: Calls and Messages

See phone answering, booking, tech prep, call records, and text follow-up working together in GuildUSA’s customer loop.

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6:29
Before the visit

Appliance Repair Tech Prep Before the Visit

Follow the first steps of GuildUSA’s customer loop: the call, booking, tech documents, repair guidance, and training videos.

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2:19
Owner’s day

Less After-Hours Appliance Repair Paperwork

Calls, estimates, invoices, parts, and follow-up can stretch a repair day into the evening. See why Mark built GuildUSA to take on that work.

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4:56
Team training

Train Your Next Appliance Repair Technician

See how Mark uses job prep, repair guidance, and hands-on training to help new techs learn inside an appliance repair business.

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3:26
Owner control

Manage Your Appliance Repair Shop Remotely

See how GuildUSA keeps an owner up to date with bookings, field reports, parts, and return visits while the team is working.

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4:45
Field example

Quote a Refrigerator Repair on Site

Ride along with Mark and Jacob as they use GuildUSA for parts lookup and a repair estimate on a refrigerator job.

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2:37
Founder’s story

Why Mark Built GuildUSA for Repair Shops

Mark explains why he built GuildUSA: to answer calls, book jobs, and handle office work while appliance techs focus on repairs.

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1:12
Quick introduction

Connect Your Appliance Repair Office Workflow

Calls, texts, estimates, parts, and job updates all need attention. This short GuildUSA video introduces a simpler way to run the office.

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0:13
13-second introduction

Appliance Repair Automation: Quick Preview

Get a quick look at GuildUSA, then explore the real app demos for calls, job prep, estimates, parts, and return visits.

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1:01
One-minute tour

Appliance Repair Software: One-Minute Tour

See the GuildUSA office flow in one minute: call answering, booking, job prep, invoices, parts, and the return visit.

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1:00
The interruption problem

Answer Appliance Repair Calls While You Work

A new caller, an old customer, or spam: you cannot know until you stop the repair. Mark explains why he handed phone work to GuildUSA.

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14:36
Referral workflow

Appliance Repair Overflow Calls and Referrals

See how GuildUSA connects overflow calls to trusted repair partners, books the job, and tracks referral fees.

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3:27
Founder’s field story

The Missed Repair Call That Started GuildUSA

Mark tells the story of a call he missed while fixing a dishwasher—and how it led him to automate the office work with GuildUSA.

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4:47
Tech-life music video

Only One Man: A Song for Repair Shop Owners

Watch Only One Man, then see how GuildUSA takes calls, job prep, estimates, parts, and follow-up off a repair owner’s plate.

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2:00
LG dryer diagnosis

LG Gas Dryer Diagnosis: Tech Ride-Along

Ride along with Mark and Jacob on an LG gas dryer call. See how the customer’s story and a broken igniter shape the next repair step.

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2:45
GE dryer diagnosis

GE Dryer Diagnosis: Appliance Repair Ride-Along

Watch Mark and Jacob tackle a GE dryer that will not start. A slipped belt and poor past assembly show why repair jobs need room for surprises.

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3:51
GE dishwasher diagnosis

GE Dishwasher Diagnosis: Tech Ride-Along

See Mark and Jacob diagnose a GE dishwasher with long cycles and dirty dishes. Follow the checks, the pressure-sensor finding, and the final tests.

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3:09
GE washer diagnosis

GE Washer Diagnosis and Repair Estimate

Join Mark and Jacob on a GE washer call. See the board diagnosis, then hear how GuildUSA connects the estimate, part, and customer’s return booking.

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2:05
Ice maker service call

U-Line Ice Maker Service Call: Tech Ride-Along

Ride along on a U-Line ice maker visit with Mark and Jacob. See why the customer’s shutoff and ice-level concerns shape the next step.

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3:40
Bosch dishwasher repair

Bosch Dishwasher Repair: Technician Ride-Along

Watch Mark and Jacob discuss a Bosch dishwasher diverter repair. Tight access turns a small part install into a much longer field job.

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2:12
Dishwasher install

Whirlpool Dishwasher Install: Appliance Tech Ride-Along

Join Mark and Jacob for a Whirlpool dishwasher install. See the field work behind GuildUSA, built by appliance techs who run real service calls.

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2:46
Microwave service call

Kenmore Microwave SE Error: Technician Ride-Along

See Mark and Jacob handle a Kenmore microwave SE error on a real service call. They explain the fault and complete the visit without a new keypad.

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4:00
Refrigerator diagnosis

Kenmore Refrigerator Diagnosis: Tech Ride-Along

Follow Mark and Jacob on a Kenmore refrigerator call for frozen milk. Watch the field recap and see why clear symptom notes matter to repair techs.

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3:31
Refrigerator follow-up checks

Refrigerator Start Relay Diagnosis: Tech Ride-Along

Ride along as Mark and Jacob replace a refrigerator start relay, then keep testing. A running compressor does not yet mean the cooling problem is fixed.

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2:35
Washer return visit

Samsung Washer Drain Pump Return Visit

Join Mark and Jacob on a Samsung washer return visit. They install the drain pump and test the repair after the first visit’s diagnosis.

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2:21
Maytag return repair

Maytag Washer F7E1 Return Repair: Tech Ride-Along

Watch the follow-up to Mark and Jacob’s Maytag F7E1 diagnosis. They return with the capacitor, finish the repair, and recap the job.

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9:09
Maytag washer diagnosis

Maytag F7E1 Washer Diagnosis: Appliance Tech Ride-Along

Join Mark and Jacob for a Maytag washer F7E1 diagnosis. Follow the first visit, then watch the linked return repair to see the job through.

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Appliance repair software built by working techs

Run your appliance repair office with GuildUSA

Spend your day fixing appliances. Let GuildUSA handle the office work. Start Free or book a demo with us.

Start FreeBook a Demo

Start with a complimentary account. See plans for automation features.