Find appliance manuals and parts diagrams in the job
A booked call does more than fill the calendar. It gives your tech a job they can use. Mark opens the app and shows the details and documents ready for the visit.
How techs use the customer and appliance record
Open the customer and appliance details.
The job holds the contact details, address, model, and symptoms. Call or message the customer right from the app.
Open manuals from the model number.
Open the service manuals, tech sheets, and parts diagrams linked to the machine. Keep the model and the repair information together.
Check the customer’s service history.
See past jobs for that customer and read internal notes. You have the story in front of you before calling back or starting the visit.
Send the customer an arrival update.
Use the app’s early, on-time, or running-late messages. Your tech can send an update without writing it from scratch.
Appliance job records and tech-doc questions
How can appliance repair techs see customer info on a phone?
Open the booked job in GuildUSA. The tech can see contact details, the address, appliance model, symptoms, past jobs, and notes. They can call or message the customer from the app.
Where does the tech find the appliance manual?
Tap the model number in the job to open its linked service manuals, tech sheets, and parts diagrams. The repair information stays with the customer and appliance details.
Tech documents and job records video transcript
Read the video transcript
This call was one of the biggest problems I faced, especially while running Google local services. But now with the GuildUSA calls, bookings, rebookings, every step, automated. How is this possible you might say? Well that call you just witnessed just triggered about a dozen automations. Let's take a look at the automated messages. Now remember there's three perspectives here and I'm playing all three roles during that call. There's the admin, there's the technician in the field, and there's the customer side.
Now in most cases, you're the admin and the technician, but we're here with the GuildUSA to help you grow and expand your business. But what does it look like from the technician's perspective in the app? Let's take a look. It's all here, instantly, automatically. Making model, symptoms, DAX, diagnostic, appliance, AI, expert, client, client, contact, client address, model number. But what happens when you're in the app?
When you click on them, call right from the app. Message, early, on time, behind schedule, BAM, automated.
All the client info here with the press of a button, email, automated. But what is gig history?
When a customer calls you have their entire history here, you can look up before you call
them back. And if you're a tech, you know that's important. I bet you can guess what happens
when you click on model number. BAM, service manuals, parts diagram, service pointers, internal
notes. What happens when you click service manuals? Tech docs. BAM, service manuals. Boom.
There you have it, right there in the app. Now this happens instantly from the moment the
call was booked. And remember, the call was automated. Your phone never rang. It happened
instantly automatically. Do I dare press parts diagrams? You have all your part numbers right
here in the parts diagrams. And that's going to tie into the automated part look up and
automatic part ordering. Remember, all this happens the moment the call was booked. And
your phone never rang. The AI answered the phone. The AI booked it. The customer put in
all the information. Remember, the customer got their messages automatically. The technician
got all this instantly. The moment was booked. Automate your appliance repair business at
killedusa.com. Get out and get it.
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