Dispatch appliance repair jobs.
Your tech gets the details.

uh hey Farhan it's Mark I just want to show you a couple things here with the GuildUSA so what you're seeing now is my current schedule right now we're not taking repairs I'm referring them on the referral program I discussed with you but anyways I'm gonna create a a new gig here or a new job here and then we'll go through what a technician sees in the field on that job really quick here so if I got I can go here to add new gig in the upper corner

here but you can see gigs here I have 19 referrals that's what I was telling you about I got $50 for each one of these that's says last we'll see last seven in the last seven days uh 19 in the last 30 but we just implemented that like two weeks ago so it it's going at a pretty good clip um and like I said the partner on GuildUSA was able to cancels Google ads and he's getting better better results this way um so we'll count on you we'll get you an affiliate link

on uh you know recruiting another GuildUSA member in your area so you can start that referral program I'll help you recruit too but I have an affiliate um code for you too where you'll get $600 for every sign up also so that's pretty cool OK so let's go into it let's create a new gig so I'll go back to my calendar here and I'm gonna add a new gig so I'm just going to put myself as a client machine data here I'll just do this Maytag dryer that's already

there in the system under me as a client serial number not necessary field I will say that the dryer is tumbling but not heating OK dryer tumbling not heating I'm gonna pick uh a custom cause I'm gonna sign it to myself for today so we'll pick today is the 7th and it's 1:42 right now so I'll be two PM I'll be 1:50 one fifty PM and I'm gonna put it for me as the technician um here you can put custom tags you can add custom tags um repair notes I'll just put test in there

so these are your presets on the back diagnosis return repair or re evaluation so when a technician screws up a diagnostic and you have to go back right um that's a reeval but we have our settings on the back end like you saw last night um you can edit this right you can edit this you can add other products or services to that now when I go create gig boom it now it's automatically creating the estimate it's automatically uploading the um technician prep the documents to the machine the

YouTube videos the uh top five diagnostics and it's sending messages to me as the client and there it goes so as you can see here um that message just came in there um if I look at my messages here it is here on my text messages if I click on that it goes right to the gig so here it is this is what a technician sees and you know it's mobile first from the tech view so I'll shrink it down right there to mobile first view for you so you can see it like that

and um so Dax is your on board AI assistant that you can talk to and ask questions so technicians can talk to it ask questions in real time it's aware of the model you're working on and you can ask a diagnostic uh response questions and you know if you're into that I recommend wearing a a headpiece so a customer can't hear it back and forth but it'll come right through your phone through the phone speakers and the phone microphone as well so this is what I see

okay so what I see here is I have a start button right here's the notes that you saw me write um let me close those out so I'm getting more um messages yeah this is this is the chat messages um with clients right so when I send a message to myself as a client it's gonna appear in here we we assign you a phone number so no one ever gets your your real phone number right so here's the client so you look at the client right here here's my phone number I can call that right from here right I can call or send a message

right from there um email if I click this it's gonna pull up my email provider and prepopulate the the address the email address right the service address is going to pull up Google Maps uh right away okay so there's the Google Maps and you can go right um and you know this is in your hand on your phone um new incoming call see I just got another message that a new incoming call came my phone didn't ring did you hear ring I didn't hear ring um so here's my gig history

as a client cause we're still on the client tab right and these are my appliances as a client and I can go directly to that machine from here as well but we'll go back here's my lifetime spend as a client okay so I'm gonna contact Mark and I'm gonna say hey I'm arriving early and what you'll see here is it says hey there this is your technician it'll say it pre propagates your technician is the signs name I'm running ahead of schedule and could possibly arrive early if that's OK

now this is where the masking comes in you select open SMS with Guild and that'll open SMS my phone so if you just choose with your phone it's your personal number if you choose with Guild Boom it goes through the messaging with the Guild and then I'm gonna say send see it pre propagated that message send boom done there and you you they get a message an hour before arrival or half hour you can set on them automatically from your see another message came through there through your um

automation that you set on the back end but this one we train the tech so when a tech is finished with a job or he'll get a notification hey your next job is a half an hour away you train them to click on this button and send one of these early on time or behind schedule to the client um it's up to your preferences this address on here from the technician view is slightly hidden the cheat code is just going straight to the client you see the address right um

but you don't see the address until they press start you wanna press start and train them to press stop as well cause then you're getting metrics on their time and we know through GPS location where they are so we can calculate the mileage for you know 1099 tax purposes and all that press start this address will be propagated then I can press that and it'll pull up the Google map and take me there right so the model this is something you're interested

here so we have the model right here gives my model number you have the little icon there and we have our tech sheet here okay so here's a check sheet for that one now um here is a service manual for that one the the text manuals show within a job just like if it was there in the machine and technician is on a machine so you're only gonna get these manuals in a job right there's no library that you can look up and just pull these up randomly when a

model number is in a job it'll show up in the job internal notes so you can add notes about a machine so if your technicians find recurring problems with certain models and stuff you can add in there and it'll get saved within the database Dax is the AI assistant okay um the AI assistant is you can talk to Dax right that is a paid paid service as well as phone answering you know that onboard talk to in real time we use super high quality well refined and and sculpted

models that we've been tweaking for years now really good so anyways that's the machine so what do you have here you have a part look up right in it here so you can put in a part number in here I'm sure you're playing with it right now go ahead and play with that for now you need to know a specific part number it'll look it up you put the name in there it'll look up the part number it's another AI stack feature we have dryer not tumbling so here's your top five right here your

your top five diagnostic procedures these we are constantly improving on and and tweaking and making better okay so if I click on one of these faulty fuse you have so the guy can study the night before and ideally you want your guy studying right you get quicker time in and out that way so here's a full diagnostic procedure in words and then here are the specific YouTube videos scraped for that specific diagnostic procedure that that guess on what's wrong with it based on symptoms

right down the bottom here you have easy repair videos so easy repair videos you can see are all here some of them hit the nail on the head some of them don't in the future we're going to be having a reward system for that augments the training so your guys will get points for watching videos so let's start this job I'm gonna start it boom once I start it it's gonna change phase here from start so gig has started successfully now it's gonna change to red

so I I click this when I'm done with my diagnostic right so now you can see the location is here right click that on boom Google Maps so now let's assume I diagnosed it and I put in um the heating element OK so let's let's say that scenario is here I had the heating element on my truck I got a full repair and I'm gonna click so I'm gonna end the job here we go yes end this gig okay so it wants to know which one of these was correct faulty heating element I'm gonna I'm gonna click that

so these are all pre propagated which one of these pre loaded diagnostics was correct Ultra heating element now just go to next it's a diagnosed one visit repair two time service plus parts boom so what I want to do is I want to get that part number right see if I can close this out go to the machine okay and get that part number so part number here for the heating element is my glasses my glasses but I can barely see sorry 57 get on here okay there we go I just slid in a heating element

we'll say instead of the whole can so we have fourteen part number command V there's the part number part look up OK there it is that's the now what your technicians see is the MSRP the the the price you're charging your clients OK um on your receipt on your in your cart it'll tell him how much you paid okay add add as a line item boom okay so that just added that to the diagnostic estimate and it's gonna add the other one 25 as well okay then confirm and send

so I'm gonna confirm and send that um how did they pay I'm gonna say they paid with uh other right other I'm just gonna put I o q in there right I'm gonna go to finish I just got a I can show it to you here I got a I got an email from Appliance Repair American there so I can go here and then I can see the email so appliance repair American here it is hi Mark thanks for choosing us here's a PDF of it here it is here hey invoice this invoice has already been paid you see that

cause I marked it as paid as the technician in there that's what you would do if it was a check or anything like that here's the job gig report submitted okay so then you get a notification that it was submitted from your tech and it was all wrapped up in the scenario where it was a diagnostic and the part was added for a future visit that's when the email would have changed for the client and it would have been changed to uh set up your return time for your repair

they would approve that and then it would go into the cart then you'd come into the cart here and at the end of the day you just order of course you can add more parts to your order right here as well here's all your past orders um and you can search you know based on time and other criteria so anyways hopefully that was helpful and I'm here anytime you have any questions my partner Jacob is setting up a meeting with you hopefully you got that email

already he is a our chief engineer so he's very busy but I I would think he'd be on with you around Friday or something like that we'll get you all hooked up and onboarded get out and get some it's a beautiful day