Watch the GE washer board diagnosis
This GE washer is full of water and will not respond. The team removes the water, checks the power path, and identifies the control board as the repair needed.
From the washer fault to the return estimate
Check the unresponsive washer.
There are no lights, beeps, or response. Jacob describes the checks that lead him to the control board.
Add the control board to the estimate.
Mark explains how adding the board to the repair estimate carries the details forward in GuildUSA.
Connect part arrival and return booking.
The customer approves the estimate and books the return around the part’s arrival and the tech’s hours. See the Part Wizard demo below for the full software flow.
GE washer diagnosis and estimate transcript
Read the video transcript
Morning. We're off on another appliance repair adventure today. I'm Mark again with the GuildUSA and this is the chief engineer, Jacob. So we're off to a client today. We have a large apartment complex. We have a contract with and they give us tons of work. They give us 24 jobs to tackle this week. We're on the first one and all their fault. It's really kind of simple over there because every single apartment is all GE appliances and they're all pretty much the same.
There's a little bit of variation. I think the first one this morning is not the stacked unit we typically do. It's a regular standalone washer. But the complaint is that it's filled with water and it's dead. It won't start or nothing and it's sitting there filled with water. So we'll get down to it. Hopefully we'll get a little bit on film to show you maybe a diagnostic procedure. The adventure continues.
The struggle is real. Go to GuildUSA.com. Get out and get it, people. Good morning, good afternoon.
But it was a nice old lady, a great adventure with her. But we showed up at the shop back. We got that water out of the tub on that GE. You know, it's a health hazard if you leave it in there. So you want to get it all. You don't want stagnant water in old ladies' house. So we got that out. You want to tell us what that was all about, Jacob?
Yeah, so the washer is just unresponsive. No lights, no beeps, nothing. And it looks like it stopped in the middle of a cycle if it's full of water. For whatever reason, you know, the board seems to be dead.
We checked the outlet. The outlet was given 120 volts. We checked the plug right before the board.
So the whole plug was fine. We have 120 volts right out the board. And just no responses.
There wasn't anything obvious blown up on the board. Sometimes there's a pretty big explosion and it all makes sense.
Didn't really look too hard to see it, but it's got power. It's unresponsive. It's going to be the board.
There you heard it from chief engineer right there. Backboard. So we're on the board, put it into the app.
It automatically, when we add it to the estimate, it creates that estimate, sends it to the customer.
They approve that estimate and then the part goes right into the car and gets ordered automatically.
And then the customer's re-booking themselves according to the ETA of the part and the availability of the
tax. We never had to write an estimate. We never had to write an invoice. We never have to trace down
a part. Wait for the come and connect it. It's all tied in. It's all automatic. Go to GuildUSA.com.
Run your appliance repair office with GuildUSA
Spend your day fixing appliances. Let GuildUSA handle the office work. Start Free or book a demo with us.
Start with a complimentary account. See plans for automation features.