Watch Call Hub connect calls and customer follow-up
This walkthrough takes you from a customer call to the technician’s job and the office’s Call Hub. See the same work from the customer, tech, and admin views.
How to manage repair calls and messages
Connect the call to the booked job.
The agent takes the details and sends the booking link. After booking, the technician gets the job with the customer and appliance information.
Find call recordings and transcripts.
See your calls and their status. Open a call to find its recording, transcript, and callback control.
Follow up when a caller hangs up.
GuildUSA can send a follow-up text with a booking link when a caller hangs up early. The conversation stays in the message feed.
Read the customer’s message history.
Messages carry their times and connect to the customer record. The office and field team can see what happened.
Customer calls and repair CRM questions
What is an appliance repair CRM?
CRM means customer relationship management. In GuildUSA, it helps your team keep track of customers, calls, and messages. Call Hub shows call status, recordings, transcripts, and callback controls.
How do I follow up when a caller hangs up?
GuildUSA can send a text with a booking link after a caller hangs up early. The message stays in the feed with the customer record, so your team can see the conversation.
Call Hub and customer follow-up transcript
Read the video transcript
Let me show you how it works
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