Mark’s story: building software inside a repair shop
Mark was tired of taking calls while on his back under an appliance. GuildUSA grew from that problem: give the owner a way to keep working while the office work moves ahead.
Take phone calls and paperwork off the tech’s hands
Let GuildUSA answer repair calls.
The agent takes calls and moves customers toward booking. Keep your attention on the appliance in front of you.
Keep repair job details in one record.
Customer information, tech prep, estimates, invoices, and parts belong to the same job. GuildUSA carries them forward.
Watch the full appliance repair workflow.
Watch the full app walkthrough next. You will see the call, the technician’s steps, and the customer’s return booking.
Why Mark built GuildUSA: video transcript
Read the video transcript
my name is Mark and I run Appliance Repair American in Stuart Florida and I built the GuildUSA automated systems for appliance repair we tested GuildUSA in the field for over three years with a crew of five technicians GuildUSA answers the routed calls and texts the caller a booking form even when the caller hangs up right away they get a text message saying hey I'm busy I got a wrench in my hand but here's a booking form and pick my earliest time available
according to your convenience if you're not answering the phone what the caller does is just call the next available business they're gonna keep calling and calling until they get someone on the phone and I'd heard from some old school guys I'm not using that damn AI and then I call them back and I get an answering machine I mean really an answering machine don't be afraid of new technologies those who embrace it move forward those who don't get left behind
all an AI answering is is a glorified answering machine can actually book the client answer any questions on pricing all your standard procedures everything and it it's just like a real person but it doesn't get hungover it never doesn't show up for work it works 24 7 so you can turn on 24 7 service on your ads when I'm on the job with a wrench in my hand I never even hear the phone ring I'll get a notification saying there was a booking I get a recording of the phone call
I get a transcript all in my call hub and everybody in the loop is sent a text message and when they book they get automatically added to the CRM with all those call details and if they're a previous customer I see that right away in the call hub and I can click right on and see all the customer details and all their past history GuildUSA is a full automated system from N to n just the fact that the phone isn't ringing anymore while I got a wrench in my hand
I'm lying on my back or I'm on my knees working for somebody is a godsend I'm selecting 20 active appliance repair businesses to be our founding users founding users get enterprise level on boarding and complimentary access to the complete automated system there's no contracts and you can cancel at any time you'll use it with real calls and real jobs when GuildUSA is saving you time and money and you're satisfied with the results I'm gonna ask you for a video testimony
that's all I want in return apply for Founding access today you can see a link in the comments below on booking a call with me to see if you qualify as a founding user
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