Built by appliance repair technicians

Appliance Repair Software That Runs Your Office

Appliance repair software built for your whole job. GuildUSA answers calls, books visits, gets your tech ready, and handles estimates, invoices, parts, and return booking. You fix the appliance. GuildUSA runs the office.

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  • 24/7 AI voice agent
  • 0 Missed calls
  • 1 System for everything

Not Just AI Phone Answering

Book the Repair. GuildUSA Handles the Office.

Most AI receptionists stop when the call ends. GuildUSA automates the office workflow behind the repair job — from intake and scheduling to technician prep, estimates, invoices, parts ordering, customer approval, and rebooking. Built by appliance repair techs and field-tested for over 2 years.

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Spend Less Time on Repair Office Work

Reclaim 2–4 Hours a Day

  1. GuildUSA answers the call and captures the job automatically. The real-time AI voice agent answers incoming calls, gathers customer details, appliance type, model information, symptoms, and location, then books the job. If the call drops early, GuildUSA automatically sends a follow-up text with a booking link so the customer can still schedule at their convenience.

  2. Every booked call becomes a ready-to-run job file.

    GuildUSA saves the customer details, call transcript, recording, messages, and notes into the job record. It also automatically creates the diagnostic estimate using your custom rates and pre-loaded fees, so the job is organized before the technician arrives.

  3. The calendar updates itself the moment the job is booked.

    GuildUSA instantly updates the appointment, service window, technician assignment, and availability rules so the office stays current without manual scheduling work.

  4. The right people get the right updates automatically.

    Customers, office staff, and technicians receive confirmations, reminders, schedule updates, and job notifications in real time so nothing slips through the cracks.

  5. The technician shows up prepared before the visit even starts.

    GuildUSA builds a technician brief with model-specific job details, recommended YouTube repair videos, Top 5 likely causes based on symptoms, step-by-step diagnostic procedures, and an in-field AI copilot available through text and voice.

  6. The diagnostic estimate becomes a paid invoice in real time.

    Once the technician completes the diagnostic, the original estimate is automatically converted into an invoice, sent to the customer, and paid—without extra office follow-up.

  7. Parts and pricing are turned into a repair estimate instantly.

    Based on the technician’s diagnostic findings, the required parts are added with one button to the repair estimate and sent to the customer right away for approval.

  8. Approval triggers the next steps automatically.

    The customer approves the estimate and books the return visit. GuildUSA puts the part in the cart and sends order reminders. Your admin gives it a last look and places the order. Want full auto ordering? We can set that up for enterprise customers.

Reclaim 40–80 hours / month. GuildUSA runs the office.

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Features

Automate Your Appliance Repair Office Workflow

Real-time voice intake, intelligent scheduling, expert technical assistance, instant estimates and invoices, parts ordering, and built-in training. One system. Built for the field.

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Speak Live — Founding User Qualifier

AI Voice Agent

AI Phone Answering for Appliance Repair Calls

Every call answered, automatically. GuildUSA's real-time voice agent handles every incoming call — booking jobs, capturing machine details, and triggering your entire workflow the moment the call ends.

  • No missed calls. No voicemail.
  • No juggling phones in the field.
  • Your business keeps moving, even when your hands are full.
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Start free today
Complimentary Starter includes up to 15 gigs/month — no credit card required.

Automatic Scheduling

Appliance Repair Scheduling Around Your Team

AI automatically manages your schedule. Techs are assigned based on availability and skill set according to customer symptoms. Drag-and-drop calendar makes editing easy.

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Expert Technical Assistance

Appliance Repair Help, Manuals, and Job Prep

Stop digging through the internet. When a job is booked, the AI pulls repair help for that exact unit and problem. How-to guidance, proven checks, common fixes, and technical support — all in one place.

  • Get the information you need before you arrive.
  • No guessing. No wasted time.
  • Everything shows up right in the job, ready to use.
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Plans from $0/mo
Start with Complimentary Starter or turn on Pro Automation at $99/mo.

Auto Estimate / Invoice

Appliance Repair Estimates and Invoices

The moment a call is booked, an estimate is automatically created and loaded into the technician's job screen. After the diagnostic, the tech taps one button — that estimate instantly becomes an invoice and is sent to the customer in real time.

A new estimate for the full repair is generated and sent for approval. Once approved, the customer receives a booking link to schedule the return visit. No follow-up calls. No back-and-forth.

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Start free today
Complimentary Starter includes up to 15 gigs/month — no credit card required.

Parts and Return Visits

Keep Appliance Parts and Return Visits Connected

After the diagnostic, the technician looks up the part directly in the app. Price and ETA are shown instantly. With one tap, the part is added to the estimate and sent to the customer.

After approving the return estimate, the customer books a visit using the part ETA and technician availability. The part is then added to the cart. By default, automatic reminders prompt an administrator to review and place the order before the supplier cutoff.

Want full automatic ordering? supports it through the API. Enterprise customers can ask us to set it up. Admin review is the default.

  • Keep the part linked to the return repair.
  • Review the cart before purchasing.
  • Use reminders to stay ahead of the order cutoff.
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Plans from $0/mo
Start with Complimentary Starter or turn on Pro Automation at $99/mo.

Integrated Training

Train Appliance Repair Techs on Real Jobs

GuildUSA lets experienced technicians train the next generation without slowing down. Trainees arrive prepared with diagnostics, procedures, and machine-specific knowledge already in hand.

They do the work. You observe, correct, and intervene only when needed. The result is faster skill development, clear accountability, and an easy way to identify who deserves further investment.

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Start free today
Complimentary Starter includes up to 15 gigs/month — no credit card required.

About Us

Built by Working Appliance Repair Technicians

GuildUSA is built by Appliance Repair American — a team of five technicians in South Florida. We developed GuildUSA with a deep understanding of how difficult it is to run the business while simultaneously servicing appliances.

Let go of the struggle and let GuildUSA automate for you. Contact us now and ask about early access.

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Find Your Fit

Choose Your Appliance Repair Software Plan

Start with the core gig workflow for free, turn on the AI front office at $99/mo, or lock in our founding member rate for high-volume AI use.

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All Plans Include

  • Custom booking form link
  • AI Technician Prep
  • Auto estimates
  • Customer / Tech / Admin updates

Complimentary Starter

$0 / mo
Free to start No credit card required

Run your first gigs through GuildUSA and experience the workflow.

  • Up to 15 gigs / month
  • Manual gig creation
  • Booking form submissions create gigs
  • Automated Push notifications and email updates
  • Automatic estimate creation
  • AI Technician Prep
  • Top 5 diagnostic procedures
  • Relevant YouTube repair videos
  • Calendar + basic CRM

Does not include Call Hub, AI Operator, or automatic parts ordering.

Start Complimentary

Pro Automation

$99 / mo

Turn on the AI front office without going all-in.

40 AI-handled inbound calls / month included

$5 per additional AI-handled call

  • Everything in Complimentary Starter
  • Call Hub
  • AI Operator
  • Call recordings + transcripts
  • Automatic gig creation from calls
  • Automatic parts ordering
  • Rebooking + follow-up automations
  • Automated SMS notifications + Push and Email
  • Credit card required
Start Pro Automation
★ Most Popular

Founding Access

$300 / mo
Limited-time founding rate

Built for shops that want the full GuildUSA front office.

High-volume AI use included

Up to 300 AI-handled calls / month

  • Everything in Pro Automation
  • Priority founding-member access
  • Full Call Hub workflow
  • Full AI Operator workflow
  • High-volume automation for growing shops
  • Automated SMS notifications + Push and Email
  • Credit card required

Built for shops handling up to 300 AI-handled inbound calls / month. Higher-volume plans available as call volume grows.

Lock In Founding Rate

Compare

Compare Repair Software and Answering Costs

GuildUSA is the only fully automated system. A combination of software and human resources is needed to make a true comparison.

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Typical appliance repair stacks run $724 – $1,199/mo before add-ons.

Stack A

Housecall Pro + answering service

  • Housecall Pro Max — $329
  • Ruby 100 mins — $395

$724/mo

Stack B

Jobber + AI receptionist

  • Jobber Grow — $199
  • Smith.ai ~ 25 calls/day — $1,000

$1,199/mo

Stack C

Workiz + voice tools

  • Workiz Pro — $325
  • CallRail Voice Assist — $95
  • Call Tracking add-on — $400

$820/mo

All-in-one

GuildUSA

Fully automated — nothing else needed

  • Voice agent + intake
  • Estimates, invoices, parts
  • Training + CRM + calendar
  • Follow-ups + crew management

$300/mo

Qualifying founding members only.

Save $424 – $899/mo vs. comparable stacks

GuildUSA pricing is for qualifying founding members only. Hiring help costs more: median general office clerk wage is $20.97/hr (~$3,632/mo at 40 hrs/week). Pricing illustrative based on published rates.

Testimonials

What Appliance Repair Techs and Owners Say

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"While she was oscillating between a breakdown and a meltdown, my AI system stayed dead-calm. It handled the tears, the screaming, and the "monster" demands without ever breaking a sweat."
James G. Quality Home Repair Services
"I've trained 4 techs on Guild USA. They all showed up every day prepared; disassembled, diagnosed and re-assembled, and all I did was watch. The system works."
Jake A. Lead Technician
"I used to spend half the day writing invoices, connecting checks and payments to invoices, connecting parts that come in to jobs, forgetting to order parts, calling mystery calls back not knowing what was on the end. I could go on. GuildUSA automated my entire office job."
Carlton S. Waters Appliance Repair American

Ready to See if GuildUSA Fits Your Business?

Book a demo with Steve and we'll walk through your current workflow, show you what GuildUSA automates, so you can decide whether founding access makes sense for you.

What We'll Cover on the Call
No sales pitch. No pressure. Just a walkthrough of whether GuildUSA fits your business. Currently we cannot accept all businesses that want to enroll in GuildUSA.

See the work behind the automation

Watch Appliance Repair Software in Action

Watch a repair call become a job. Learn how to set tech hours, find parts, and book return visits. Then ride along with Mark and Jacob on real service calls.

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Browse all GuildUSA videos →

Meet us on real service calls: In the Field →

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Complimentary entry and paid automation are different. Review the current plans for what is included.

Need help choosing? Ask me anything.